Shipping Information
We deliver auto parts across Kenya. Here is everything you need to know about our shipping options, costs, and delivery timelines.
Delivery Zones & Timelines
Nairobi & Surrounding Areas
Major Towns (Mombasa, Kisumu, Nakuru, Eldoret, Thika)
Rest of Kenya
Free Delivery in Nairobi
Enjoy free delivery on all orders over KES 5,000 within Nairobi and its surrounding areas. No promo code needed — the discount is applied automatically at checkout.
Order Tracking
Once your order is dispatched, you will receive a notification via SMS and email with tracking details. You can track your order using the following methods:
- SMS Updates: Automatic status updates sent to the phone number linked to your order.
- Email Notifications: Order confirmation, dispatch notification, and delivery confirmation sent to your registered email.
- WhatsApp: Contact us on WhatsApp for real-time order updates.
- Customer Support: Call +254 703 555 550 or email info@niamotors.co.ke with your order number.
Important Notes
- Delivery timelines are estimates and may vary due to factors such as weather, public holidays, or high-demand periods.
- Bulky or heavy items (engines, body panels, etc.) may incur additional shipping charges which will be communicated before dispatch.
- Please ensure someone is available at the delivery address to receive the package. Failed delivery attempts may result in additional charges.
- Inspect your package upon delivery. If the packaging appears damaged, note it on the delivery receipt before signing.
- We currently ship within Kenya only. For cross-border enquiries, please contact us directly.
In-Store Pickup
Prefer to collect your order in person? Select "In-Store Pickup" at checkout. Your order will be ready for collection within 2 hours of confirmation during business hours.
Location: Nairobi, Kenya
Business Hours: Monday – Friday: 8:00 AM – 6:00 PM | Saturday: 9:00 AM – 4:00 PM
Have questions about shipping? Contact our team or check our FAQ.
