Privacy Policy

1. Introduction

NiaMotors ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services to purchase auto parts. This policy is governed by the Kenya Data Protection Act, 2019 and the regulations issued by the Office of the Data Protection Commissioner (ODPC).

2. Information We Collect

2.1 Personal Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number (including M-Pesa number)
• Delivery address
• Vehicle information (make, model, year) for compatibility purposes
• Payment transaction details

2.2 Automatically Collected Information

When you browse our website, we automatically collect:

• IP address and approximate location
• Browser type and device information
• Pages visited, products viewed, and browsing behaviour
• Referral source

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Communicate order updates, shipping status, and delivery notifications
• Provide customer support and respond to enquiries
• Verify your identity for payment processing
• Improve our website, product offerings, and services
• Send promotional communications (with your consent)
• Prevent fraud and ensure the security of transactions
• Comply with legal obligations under Kenyan law

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These include:

• Essential cookies: Required for the website to function, such as maintaining your shopping cart and login session.
• Analytics cookies: Help us understand how visitors interact with our website so we can improve performance and content.
• Marketing cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the website.

5. Third-Party Sharing

We do not sell your personal information. We may share your data with trusted third parties only as necessary:

• Payment processors: M-Pesa (Safaricom), PesaPal, and other payment gateways to process your transactions securely.
• Delivery partners: Courier and logistics companies to fulfil and deliver your orders.
• Analytics providers: Services that help us understand website usage and improve our platform.
• Legal authorities: When required by Kenyan law, court order, or regulatory request.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records are retained for a minimum period as required by Kenyan tax and business regulations.

8. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Object to the processing of your data for marketing purposes
• Withdraw consent for data processing at any time
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)

To exercise any of these rights, please contact us at info@niamotors.co.ke.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor without appropriate consent, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.